ameriDroid and Navidium

Dear valued customers,

We have some exciting news to share with you regarding our shipping protection program. As you may know, we previously partnered with Route and LABL to offer package protection for your orders. However, we recently made the decision to switch to a new provider called Navidium.

Why did we switch? Unfortunately, Route recently increased their premium prices from $0.98 to $1.75 for orders under $100 and from ~3.5% to ~4.7% on orders over $100. We understand that these price increases may not be accessible for everyone, which is why we have partnered with Navidium to offer the same service at a more affordable cost with even better claiming times and experience.

Navidium offers package protection for just $1.54 on orders under $50 and ~2.8% on orders over $50 (Price goes by brackets, percentage might vary). This means that you can still have peace of mind knowing that your package is protected during transit, without breaking the bank.

To take advantage of this service, simply opt-in during checkout. If you need to file a claim, please feel free to reach out to us at orders@ameridroid.com. As a reminder, claims must be filed for lost packages after 10 days of the last tracking update for domestic orders and 31 days (and within 60 days from the last checkpoint) for international shipments. It's just another way that we're working to provide the best possible experience for our customers. If you are wondering why Navidium is necessary, "FOB Origin" regulations state that liability transfers to the purchaser when the package is handed to the shipping carrier, is for that reason that we offer Navidium so you can file a claim for a lost, damaged or stolen package easily.

Due to Canada Post Strike, USPS and Canada Post are holding packages until the Strike is over, this means that orders will not be updated for some time. If your order is not updated 20 days after the Strike is over, Navidium will consider your order as lost and help you with a refund or replacement.

Navidium only covers the value of the items, in case of a refund, only the value of the items will be refunded. In case of a replacement it will be shipped with a shipping method of the same cost of the original order. Refunds are not available for orders shipped with a limited tracking. Navidium does not cover lost packages returned to the sender due to customer errors, such as failing to pay import taxes or not collecting the package. It is the customer's responsibility to ensure timely pickup of their goods. If a package is returned to us due to failure to collect, we cannot issue a refund until the package is received back at our facility.

Thank you for your continued support and we hope that this change will benefit you. If you have any questions, please don't hesitate to reach out to our customer service team.

Best regards, Brandon

The ameriDroid Team